Compensation claim form

Kia ora, welcome to Bluebridge online compensation claims.

We’re sorry your travel didn’t go as planned. If you’ve experienced a disruption and believe you’re eligible for compensation, you can submit your claim here.

If you are requesting a Bluebridge booking refund, click here.

Before you start

To help us process your claim, please make sure you have:

• Your booking reference and travel details

• Copies of all relevant receipts for any expenses you’re claiming

• Any other supporting information relating to your claim

Please note: Compensation is not available for disruptions caused by weather events.

Once you have everything ready, click on start your claim, and we’ll guide you through the claim process step by step.