Request compensation for your sailing

Claim

Evidence

Contact

Review

Step 1 of 4

Tell us about your sailing

We'll use these details to find your booking and understand what happened.

Booking number

Found in your booking confirmation email.

Sailing date

Sailing time

Nature of claim

Cancelled sailing Delayed sailing Missed connection Damaged vehicle or property Lost or damaged baggage Onboard experience Booking or ticketing issue Other

Tell us what happened

Include relevant dates, times, and what you're asking us to do. The more detail, the faster our team can help.

Amount claimed (NZD)

You'll need

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Request compensation for your sailing

Tell us about your sailing